Hoteliers testimonals


  Celtic Manor Resorts Newport 

   Probably the best course I have been on at the Celtic Manor, very well delivered – also very beneficial


   Trainer was great, very helpful and approachable, great knowledge and personal experiences.


    Amazing, thank you so much Ruthy, it was a pleasure and hopefully we will work again


   Fabulous trainer and very enjoyable course, learnt a lot, very helpful – would like another course to another level.


   Brilliant course. The best!! I have done in a long time not only the learning of sign language but the understanding the          experience from the perspective of a deaf person. Thank you Ruthy


  Hotel Indigo York 

  Very Useful and friendly - a good teacher - easy instructions to follow! :-) Thank you Ruthy


  Great course, very informative and interesting. Important to understand the difficulty the deaf community

   have in their everyday life !!


  Really enjoyed the course and look forward to practising and using my new skills in the future.


  Was fun and entertaining while learning. Would recommend all hotel staff learn the basic,   


  Very informative and interesting to become more deaf friendly as a hotel.


  Entertaining and informative, really interesting to learn sign language relevant to my job. Thank you Ruthy



 Premier Inn Bath Road London-Heathrow

  Very informative and experienced tutor. Words can’t explain the experience I had but just in ONE word, it was ‘AMAZING’.


  It was nice meeting you Ruthy, I have learnt something new which is very important, the best tutor in the world


 Course was very interesting, and the tutor were great. Enjoyed a lot and learned many ideas and communication skills.


  Very nice, very friendly, learned a lot. Amazingly, brilliant course. Thank you, a million times.


  The tutor was very good at running the course. She was very patient and were always ready to help!! Thank you Ruthy


"The training was fun and easy to pick up. Surprised at how much I remembered! Nice & Interactive!"
K.Richards Maidshead Hotel, Norwich

"I was nervous to start with but was made to feel very comforatable and relaxed. I have learnt alot and will hopefully be able to use these skills I have learnt within the hotel. I wear hearign aids myself as I am hard of hearing."
M.Ames Maids Head Hotel, Norwich
" Simply, Loved it!!" 
 J.Glover Arora Hotel, Manchester 

 " This was great! The trainer and interpreter where both friendly and informative and helpful with all the questions we had. Really informative course and helpful with regards ro helping guests and people in general."
R Bently. Arora Hotel, Manchester

" Excellent Tutor, delivered in a clear and understanding way"
 J.Burcham Grand Hotel, Brighton

" I really enjoyed this course and I learnt new things. I will practise my signing - Thank you!! 
S.Lewis Grand Hotel, Brighton 

"Very useful to learn & expand understanding in the first part of the session. The second half with activities, lots of fun and putting actions into practice. I will think about how to put these into action in my role.' 
S.Jackson - Grand Hotel, Brighton 

"Really enjoyable and interesting- easy to understand!" 
M.Hardy Whittlebury Hotel 
“She took her time and was patient when we did not understand how to communicate with the deaf guests”
A.King – Malmaison Dundee

“I think it would be essential to have things such as fire alarm lights to enable deaf guests to be safe when staying at any hotel”
S Olsen, Housekeeper/Night Porter, Nantoes Mansion

“Thank you for your recent training course on Deaf Awareness. The staff really enjoyed learning sign language and found the course to be very enlightening and informative. Customer service is about ensuring all guests enjoy their stay with us and this course ensures the same standards of service can be given to all. I would highly recommend this course to anyone who has face to face dealing with the customers”
S Giles, Castlefield Hotel, Manchester 

“Thank you Ruthy for teaching me about deaf awareness & sign Language- it has been really interesting and helpful”
Trafford Centre Independent Living

” Great course and clearly explained. Would be a good course for everyone!”
P Blogborugh University of Bolton

“Really engaging, humorous and I learnt a lot. Loved the interactive games!”
K Fisher – University of Bolton

“The tutor made it very enjoyable and fun with humour!”
B Morris – University of Bolton

“It was nice and friendly with a good atmosphere, great to have a deaf lady teaching this course”
“Loved it”
“Enjoyable and very organised”
“Really useful course to know and was very easy to learn from tutor”
“The course was great, friendly and very informative”
“Opened my eyes to using such things as special equipment to alert deaf guests”
Staff from Arora Hotel, Manchester

“Thank you for delivering the training for us here at the Midland. The staff loved it! ”
G Heppinstall Duputy Hotel manager, The Midland Hotel, Bradford

“Brilliant – Engaging and very useful”
R. Kennelly Front of house Manager, Macdonald Hotel, Manchester

“Thank you for delivering the training at the Midland Hotel. All the staff loved it, you managed to cover so much and deliver a high standard of service and make the whole process so enjoyable!”
Deputy manager, The Midland Hotel, Bradford.

“The course has been fantastic! I have really enjoyed it. Its been the best course I have been on and I would love to do further training!”
G.Walsh, Blackpool Tower

Excellent 2 day training course! Really enjoyed learning all the signs. I will feel more confident now welcoming any deaf guests into the hotel. Thank you!”
S.Prior, Maids Head Hotel, Norwich

“Great session, the practical activity of lip-reading was an eye-opener to us all. It enabled us to identify and appreciate being clear when talking to deaf people.  Finger spelling is also very useful and I will be able to use the knowledge when I am teaching”
T Cresswell, Student University of Bolton

“The course helped me to understand & help deaf people better. It was very enjoyable and easy to follow and understand”.
Natalie Reeves, Donnington Valley Hotel, Newbury


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© Ruth Fletcher