I was so delighted to hear from Mr Robert Schouten from Skotel, to invite me to fly out to Amsterdam, to teach my first INTERNATIONAL Deaf Awareness and Basic Sign Language Training at Skotel, The Hague, in January 2019. 

Look out for some photographs and feedback when I get back from The Hague in January.

Also, I will be teaching at Winchester Royal Hotel in January.

If you wish to book the course, please contact me or phone 07444 136415.

I am delighted to announced that Mr Robin Sheppard, Chairman of Bespoke Hotels and CEO for Institute of Hospitality has asked me to work with Bespoke Hotels.

Since winning 2 Deaf Business Academy awards for “Outstanding Contribution” and “Runner Up Outstanding Development” and previously winning Outstanding Contribution 2016” my business has been in the spotlight.

I thank Robin for recognising the work we do and I look forward to work along with Bespoke Hotels.

Exciting News!!

I will be teaching at two Bespoke Hotels in Manchester on the 24th September – Manchester Townhouse Hotel and Hotel Gotham. I look forward to teaching their staff about Deaf Awareness and Basic Sign Language and making Bespoke Hotels more accessible for deaf visitors.

The training also covers information regarding deaf culture, communication skills, as well as signing skills and specialist equipment for deaf people. I also include group activities which are fun and interactive.

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Deaf Awareness & Basic Sign Language Course for the Hotel and Hospitality Industry

Welcome to my website!  

There are over 11 million people in the UK with a hearing loss, and very few hotels that can fully accommodate their deaf and hard of hearing guests. I am a Qualified Teacher Deaf Awareness, teaching deaf awareness to hotel staff members. My aim is to educate hoteliers in providing appropriate access and a safe environment for their guests whom have a hearing loss. 

Throughout the training, I teach basic signs, which are fitting for a hotel establishment, enabling staff to communicate effectively and confidently with their deaf guests. The health and safety aspects that surround a person with a hearing loss are very rarely discussed but with a little foresight and assistance these can be resolved. 

I demonstrate equipment that is available to assist with resolving these issues. There are a range of methods in which people can communicate with deaf and hard of hearing people; I explain the different types of deafness, along with the appropriate communication method for each type of hearing loss.






I won!!!!!!!!


I attended the Deaf Academy Business Awards on Saturday 16th June after being nominated and shortlisted in two catorgories.


I was absolutely delighted to have Won the Outstanding Contribution 2018 and runner up for Outstanding Development 2018!


2 awards in one night, I was thrilled!


I would like to thank every single person who voted for me, it means so much! To all the hotels I have worked with over the last few years, I am so grateful that you wanted to improve your knowledge and access for the Deaf community and above all, ensure the safety of all deaf guests- well done to you too!

Deaf Friendly Hotels!!

Here are just some of UK Hotels that have completed the course:-


Nantoes Mansion Hotel, Aberystwyth

Hotel Football Manchester

 Doubletree by Hilton Chelthanham

The Grand Hotel Brighton (4th times)

Hotel Indigo York

Royal County Hotel Durham

Celtic Manor Resort Newport

St Martins Lane Hotel London

Northcote Hotel Langho

Premier Inn Bath Road London-Heathrow

Arora Hotel Manchester

Malmaison Dundee

Donnington Valley Hotel Newbury

Royal George Hotel Millport

Maids Head Hotel Norwich

Whittlebury Hall Hotel (twice)

Aston Conference and Hotel Birmingham (twice)

Castlefield Hotel Manchester

The Midland Hotel Bradford

Campanile Leicester

Holiday Inn Bolton


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© Ruth Fletcher