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Hotel Training Newsfeed

See what has been happening around the UK with training hoteliers in Deaf Awareness and basic British Sign Language

The Queens Hotel, Leeds

I would like to say a big thank you to Patrick Connolly for the kind hospitality at The Queens Hotel, Leeds.

I am pleased to say that they had a successful training, the participants gave their feedback that the training had an enormous impact and was a real eye-opener. They have enjoyed their course.

Please find more from the day, feedback and photos on the Testimonials and Gallery pages from training at The Queens Hotel Leeds on Monday 8^th April 2024.

I am really excited to teach Deaf Awareness and Basic Sign Language held at The Queens Hotel Leeds on Monday 9^th of April. I have walked past this hotel a few times, wondering when I will ever teach there. Finally, here I come. Looking forward to meeting with Patrick Connolly, People and Culture Manager who invited me to teach.

Look out for the photos and feedback next week. Lets hope I make it to Leeds on Sunday/Monday due Train strikes.

Leonardo Royal Hotel London Tower Bridge

I would like to say a big thank you to Jonathan Beci, Director of F&B for his kind hospitality to providing us a lovely Executive Suite and lovely meal. All the staff were very friendly.

It was great training session on deaf awareness, it was so informative and fun! I am pleased to say that the course was successful

Please see the Testimonials and Gallery pages for feedback and photos from the day.

Another exciting bit of news! I am pleased to say that I will be back to Leonardo Royal Hotel London Tower Bridge again on Monday 25th March for another Deaf Awareness and Basic Sign Language Training.

I would like to say a big thank you to Dave Taylor, former employee at the hotel who had passed my details over to Jonathan Beci at the hotel as Jonathan wanted to do some inclusion/equality training with the team.

The photo to the right was taken on 4th November 2021, Dave Taylor was doing his lip-reading skill on the course, he says he was trying to lipread – and it is certainly not easy! But that was fun!! It was great training session on deaf awareness by Ruthy Fletcher, it was so informative and fun!

I am excited to see if they see this photograph with Dave doing his lipread skills might intrigue them to learn this experience and have some fun!

Belmond Pullman Train, London

Another successful training!

I was delighted to hear from Adam at Belmond Pullman Trains who contacted me to arrange Deaf Awareness and Basic Sign Language Training. Adam knew someone from The Connaught (part of the Maybourne Hotel Group) who had mentioned about my training. Adam was especially keen to do the course as he had a deaf customer attend one of the British Pullman Belmond Trains with an interpreter. Adam says that he wants to learn sign language, to get all of his 22 train staff to learn about Deaf Awareness and Basic Sign Language and to get equipped with the knowledge of how best to support and communicate with deaf customers.

I would like to say thank you Adam for his kind hospitality and beautiful gifts of The Orient Express Book – A Personal Journey and lifetime eco-mug.

Please see the Testimonials and Gallery pages for more.

Massive Exciting News – Belmond Pullman Trains

It is a first in my 13-year career, I am delighted to announce that I will be teaching Belmond Pullman Trains staff on Friday 2^nd February held at The Metal Box Factory, London. Check back here for further updates, testimonials and photos from the day.

Marsham Court Hotel, Bournemouth

I would like to say a big thank you, to James Dixon-Box for their kind hospitality, all the staff were lovely, friendly, supportive, please to help if needs be! As soon as myself and my interpreter arrived, we were surprised to see full of atmosphere on-goings.

I am delighted to say that their training was successful, it was lovely to meet James Dixon-Box, and Simon Scarborough, Managing Director of Simon Scarborough Associates Ltd at the training. He tells me that he had thoroughly enjoyed the training. I was sorry that James missed part of the training.

Please see the Testimonials and Gallery pages for feedback and more photographs of the day.

Happy new year to you all, all the best for 2024!!

I am excited to say that I will be going to Marsham Court Hotel, Bournemouth on Thursday 25th January, to teach Deaf Awareness and Basic Sign Language Training for Hoteliers.

Look out for some photographs and feedback from the trainees.

The Kensington Hotel, London

I'll guide you to amazing places

I would like to say a big thank you to Anamaria Plugaru for welcoming me to The Kensington Hotel to deliver my Deaf Awareness and Basic Sign Language Training course. I am pleased to say it was a successful day of training and the team seem to have enjoyed the course. I look forward to return to the hotel again in the New Year.

Please find feedback from the day on the Testimonials page.

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Brown's Hotel, London

I would like to say a massive thank you to Maggie Flora, for her kind hospitality at Brown’s Hotel London. All the staff were so lovely and friendly, they made me feel at home. I am delighted to say that there is another successful Deaf Awareness and Basic Sign Language training, which I had two sessions with Team A and Team B. It has been a long day though.

I heard that Team A were buzzing around the hotel, with their basic sign language, even showing their colleagues what they have learnt. In my break, I had a look around and took some pictures. There was an Afternoon Tea Room, with a Pianist playing. When one of the waiters stopped me as he wanted to show me, to sign his name in (alphabet fingerspelling) “Rocco”. I asked hm how/where did you learn that and he pointed out to one of his colleagues who was in Team A with her training booklet. I had a lovely photo taken with a Pianist. I was pleased to see that some staff members came up to me, saying they would love to do the course with me.

Please see the Testimonials page for feedback.

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Another exciting week as I will be back in London again!!

I am delighted to be asked to teach Deaf Awareness and Basic Sign Language to all the staff how to support/communicate with deaf guest(s)/employees, held at Brown’s Hotel London on Wednesday and Thursday, as they will be having two sessions a day which will be a long day.

Look out for the photos and feedback later this week.

Please do not hesitate to contact me if you wish to book a course.

The Grand Brighton

I am pleased to say that I had another two successful training at The Grand Brighton on Monday 4th and Tuesday 5th of September. It was glorious weather when we arrived. It was nice to be at The Grand Brighton again. I wish to say a big thank you to Sonia Jackson and Olivia Greenfield for their kind hospitality.

Please see feedback from both training days on the Testimonials page.

More exciting news!! I will be back to The Grand Brighton again next Monday 4^th and Tuesday 5^th of September, it will be lovely to see The Grand again, although, I will be sorry to have missed Andi Fletcher, Head of People Development. I shall look forward to seeing Sonia Jackson.

I will be exciting to do two session training as I will be teaching the C&D (Conference & Banqueting) to educate some waiters/waitresses some basic sign language like greetings, drinks, and foods.

Tuesday 5^th September, it will be as usual Deaf Awareness and Basic Sign Language Training.

Look out for the feedback and photos.

Please do not hesitate to contact me to book the course.

Have a good day.

See you there!!

Gonville Hotel Cambridge

I would like to say a big thank you for your kind hospitality. I had a little outing around Cambridge with my Interpreter, who took me for a boat ride around Cambridge before the training.

I am pleased to say that the training was successful. They were a very friendly team.

Courtyard by Marriott Luton Airport

On Thursday 25th May 2023, I delivered Deaf Awareness and Basic Sign Language Training at Courtyard by Marriott Luton Airport.

I would like to say a big thank you for their kind hospitality. I am pleased to say that it was successful training and the all the staff enjoyed the course.

All the staff were very pleasant and made me very welcome when I arrived on Wednesday. I had a lovely meal.

Bespoke Hotels - Hotel Brooklyn Leicester

I was very excited on Thursday 18th of May, as I was teaching Deaf Awareness and Basic Sign Language Training at Hotel Brooklyn Leicester (Sister of Hotel Brooklyn Manchester). It was good for both Bespoke hotels to have the same training from me.

I am looking forward to working with my new family at Hotel Brooklyn Leicester, and Karl Diggins, Hotel Manager. It would be nice for Robin Sheppard to attend the training.

I would like to say a massive thank you for their kind hospitality. It was an amazing and awesome hotel. Hotel Brooklyn Leicester enjoyed their Deaf Awareness and Basic Sign Language Training run by Ruthy Fletcher.

(Photo of Ruthy & Karl – with the “Deaf-friendly” certificate).

The Titanic Hotel, Liverpool

I would like to say a big thank you to The Titanic Hotel in Liverpool for their kind hospitality when I arrived on Wednesday. They made me feel very welcome.

I enjoyed a nice swim in their beautiful swimming pool and relaxed in the sauna and steam room. I had a very pleasant afternoon before the evening meal.

On the training day, I was preparing the room ready for the session, when the Training Manager, Neil Harrison, came in to introduce himself to me. He was pleased that I was doing the training for them and was keen for me to do another course and teach more of the staff. I thought, “Wow!” as I had not started the training yet!

What a lovely bunch of staff, they were nervous at first but they soon relaxed and enjoyed the training. By the end of the day, they were buzzing and loved it all. I was so pleased to hear that.

In the middle of the course, a lovely lady said I was "Dynamic," and a gentleman said, “This training was one of the best ever,” before we had even finished.

Please find the excellent feedback on my testimonials page.

The Marriott Bankside Hotel, London

Thank you to both Michele Muzio from the Moxy Slough Hotel and Joanna Hattmark from the Marriott Bankside Hotel, for your lovely welcome and kind hospitality.

I enjoyed my stay at The Marriott Bankside Hotel, the accommodation and meal were excellent. I am pleased to say that it was another successful training, with 14 staff attending and they all really enjoyed the course.

Please see staff feedback on my testimonials page.

I know a few staff from The Marriott Bankside were unable to attend the course but would love to next time. I shall look forward to being back there again soon.

The Brockencote Hall Hotel,

Kidderminster

I would like to say a big thank you to the Brockencote Hall Hotel for their kind hospitality, I was speechless to find that I was the only guest to stay there that night and it was so nice to have the whole hotel to myself!

It was another successful training with 11 staff attending and they all really enjoyed the day.

Please see staff feedback on my Testimonials page.

The Royal Lancaster London Hotel

Thank you so much for booking Deaf Awareness and Basic Sign Language Training. I would like to say thank you also to Alex Henskens for the lovely hospitality.

It was another successful training, despite a small number of staff attending.

Please see staff feedback on my testimonials page.

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The Moxy Slough Hotel

I would like to say a big thank you to The Moxy Slough Hotel for their kind hospitality.

They made us feel very welcome and we enjoyed our stay.

It was a pleasure to teach this lovely group of staff and I was so pleased that they enjoyed their Deaf Awareness and Basic Sign Language Training!

Please see staff feedback on my testimonials page.

Refresher training at The Crowne Plaza Hotel, Newcastle

What a welcome back I had at the Crowne Plaza Hotel in Newcastle, it was so nice!

As soon as I walked in, some staff remembered me and I had some welcome hugs! Thank you for your kind hospitality.

The training went so well, they really enjoyed the course yesterday. I had lots of lovely feedback from the staff which you can see on my Testimonials page.

Maids Head Hotel, Norwich

On Wednesday 27th July, I delivered another successful Deaf Awareness and Basic Sign Language training at Maids Head Hotel, Norwich.

It was lovely to teach there again after 8 years! I stayed at the hotel for 2 days, due to a train strike on the Wednesday.

See below photo of the hotel staff at the Maids Head and further feedback can be found on the Testimonials page.

Please do not hesitate to contact me if you wish to book the course. Thank you

Feedback from Clare Sheppard

UK Service Excellence Trainer at Kew Green Hotels

Thank you Clare Sheppard for introducing her work when she came to my Deaf Awareness Week event on Wednesday 4th May at Eccleston Place, Eccleston Yards, Victoria.

See Clare's post here:

https://www.linkedin.com/posts/ruthy-fletcher-63517741_isnt-it-funny-how-things-work-out-sometimes-activity-6930929853948952576-XKad?utm_source=linkedin_share&utm_medium=member_desktop_web

Please do not hesitate to contact me if you wish to book the course. Thank you

Deaf Awareness Week held at Eccleston Place, Eccleston Yards, Victoria

This event was organised by Emma Jenkins on Wednesday 4th May.

Here are a few photos of Ruthy doing her brief Deaf Awareness and Basic Sign Language Training for all the General Managers. (Please click for slideshow photos)

They enjoyed the training and activities.

Holiday Inn Gloucester - Cheltenham / Hilton Garden Inn Bristol

It was a lovely bunch of staff from both hotels, they have made me feel so welcome, we had a good time, it was good fun and there were a lot of laughs. The training was successful and I received a lot of positive feedback.

I am pleased to say that they would love to have me back again, also they wish to order some equipment to alert deaf guests in case of emergency.

Please see Testimonials page for more

Talbot Hotel, Ripley Woking

Bespoke Hotels

I would like to say a massive thank you to Ellie Nuthall, HR Manager Bespoke Hotels for organising this training for me, and thank you to Beccy Gunn, Cluster General Manager at Talbot for booking the course. I was delighted to attend the Talbot Hotel in Ripley. What a beautiful hotel, and how interesting to to find out that Lord Nelson (1758-1805) was a frequent guest, staying there while travelling between London and Portsmouth.

See their feedback on the Testimonials page!

Crowne Plaza Newcastle

Deaf Awareness and Basic Sign Language Training with Ruthy Fletcher.

I am delighted the training was successful. Thank you for your kind hospitality and excellent food.

Please see their feedback on the Testimonials Page.

The Arden Hotel, Stratford Upon Avon

I am delighted to say that we had another successful training at The Arden Hotel Stratford Upon Avon yesterday.

Please see some of their feedback on the Testimonials Page

Royal City Hotel London (Leonardo Hotels)

I would like to say a massive thank you for your hospitality, wow what a view from my hotel window to see the Tower of London and Tower Bridge, and also, an excellent meal. Hoping to be back again in the New Year, 2022!

It seems the staff enjoyed their training, some fantastic feedback. Thank you.

Please see some of their feedback on the Testimonials page

Dave Taylor, Hotel Manager

Royal City Hotel London

"Great training session on deaf awareness by Ruthy Fletcher yesterday. So informative and fun!

This was me trying to lipread - and its certainly not easy!"

Another Successful Deaf Awareness and Basic Sign Language training

at AC Hotel by Marriott Birmingham and Hilton Garden Inn Brindley Place Birmingham. I would like to say a massive thank you for your hospitality in welcoming myself and my interpreter to your hotels.

I am pleased to say that we had a fantastic and successful training, hopefully I will be back again soon as I have had lots of positive feedback.

Please see some of their feedback on the Testimonials page

The Chester Grosvenor Hotel

They have made me so welcome; it was a lovely gesture from these two Concierges when I first arrived. The ladies at the reception were so ready to meet me, which was so nice, it made me feel so relaxed.

I am delighted to say the training was successful, it was nice to see all the staff enjoyed their training. We have had some good fun and laughter! I am pleased to say they would like another training session and also wish to buy equipment to support deaf people in case of emergency.

Please see 'Testimonials' page for feedback

WELL DONE BROMLEY COURT HOTEL

Message to all Hoteliers UK

I am delighted to see another hotel where members of staff are wearing clear lip face masks to support/communicate with deaf guests. Well done!

Please send me photographs of your hotel staff wearing clear lip face mask. It is so important to show how we are all supporting/communicating with deaf guest(s).

If you would like to have a face-to-face discussion with me to get a better understanding for what I provide, then I am happy to arrange a brief, free, no obligation video training session using Zoom together with a British Sign Language interpreter at a time convenient to you. If you would like to meet in person this way, then please let me know and I will make the arrangements.

If you wish to order the clear lip face masks, please email me at:

ruthy@supportthedeafpeople.co.uk

Message to all Hoteliers UK

I was delighted to receive a message from a Hotel General Manager asking me for the clear lip face masks. I was so pleased to know that he is taking this seriously so as to support and communicate with deaf/hard of hearing people within his hotel.

As from Friday, 24th July, everyone must wear face masks whether going shopping, on public transport, or entering restaurants and hotels. I urge everyone that if 2-5 employees, or more, could wear clear lip face masks to communicate with deaf/hard of hearing people this would make it safer for everyone as removing the mask is no longer necessary to make yourself understood.

Please do not hesitate to contact me if you wish to order this clear lip face mask for your workplaces.

Thank you, Mike Sweeting, General Manager.